wj33 Privacy Policy

This Privacy Policy ("Policy") describes how wj33 ("wj33", "we", "us", "our"), the operator of the online gaming platform accessible at wj33.win, collects, processes, stores, and protects the personal data of individuals who register as members or otherwise interact with the wj33 platform and services.

By registering an account with wj33 or by using any part of the wj33 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you should not register for or use the wj33 platform.

1. Introduction

wj33 is committed to protecting the privacy and personal data of its members. This Policy applies to all personal data collected through the wj33 website, associated services, and any interactions you have with wj33's customer support team, regardless of whether you access the platform from a desktop browser, a mobile browser, or any other interface.

This Policy should be read in conjunction with the wj33 Terms and Conditions, which are incorporated by reference. Terms defined in the wj33 Terms and Conditions and not otherwise defined herein shall have the same meaning in this Policy.

2. Data Controller

For the purposes of applicable data protection law, wj33 is the data controller in respect of the personal data of its registered members and platform users. wj33 operates under international gaming authority licensing and maintains data handling practices consistent with the data protection standards applicable under that licensing framework.

If you have any questions about how wj33 processes your personal data, or wish to exercise any of your data rights, you may contact the wj33 Data Protection contact via the platform support team. Contact details are provided at Section 15 of this Policy.

3. Data We Collect

wj33 collects personal data in the following categories:

• Registration Data: When you create a wj33 account, we collect your full name, date of birth, email address, username, and the country of your residence. This data is required to establish and administer your account.
• Identity Verification (KYC) Data: To comply with anti-money-laundering obligations and to verify that you meet the 21+ age eligibility requirement, wj33 may request a government-issued photo identification document (such as a Malaysian MyKad, passport, or driving licence) and a proof of address document. These documents are processed securely and retained in accordance with regulatory requirements.
• Financial Data: Information relating to your deposits and withdrawals, including the payment method type (Touch n Go eWallet, Boost, GrabPay, DuitNow, FPX bank transfer), transaction amounts in MYR, and transaction timestamps. wj33 does not store full card numbers or banking credentials — payment processing is handled by certified third-party payment processors.
• Gaming Activity Data: Records of your game sessions, bet amounts, game outcomes, bonus utilisation, and platform navigation activity. This data is used for account administration, dispute resolution, fraud detection, and responsible gaming monitoring.
• Device and Technical Data: IP address, browser type and version, operating system, device type, and session identifiers. This data is collected automatically when you access the wj33 platform and is used for security monitoring, fraud prevention, and platform optimisation.
• Communications Data: Records of your interactions with the wj33 customer support team, including live chat transcripts, email correspondence, and any attachments you submit as part of a support request or dispute.
• Marketing Preference Data: Your opt-in or opt-out status for wj33 promotional communications, and records of any changes you make to those preferences over time.

4. How We Use Your Data

wj33 uses the personal data it collects for the following purposes:

• To create, manage, and administer your wj33 account.
• To verify your identity and age eligibility in accordance with our KYC obligations and the 21+ age restriction that applies to all wj33 accounts.
• To process your deposits and withdrawals in MYR via your chosen payment method.
• To provide you with access to the full range of wj33 games and services, including live casino, slots, sportsbook, and jackpot products.
• To detect, investigate, and prevent fraud, money laundering, collusion, bonus abuse, and other prohibited activities on the platform.
• To operate and enforce our responsible gaming controls, including deposit limit monitoring, session activity tracking, and self-exclusion enforcement.
• To respond to your customer support enquiries and resolve disputes.
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and account security alerts.
• To send you promotional communications where you have opted in to receive them.
• To comply with our obligations under applicable gaming licensing regulations, anti-money-laundering laws, and data protection requirements.
• To improve the wj33 platform through aggregated, anonymised analytics data.

5. Legal Basis for Processing

wj33 processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to perform our obligations under the membership agreement with you, including account administration, payment processing, and game access.
• Legal Obligation: Processing required to comply with anti-money-laundering regulations, gaming authority licensing conditions, and identity verification requirements applicable to wj33's operations.
• Legitimate Interests: Processing carried out in pursuit of wj33's legitimate business interests, including fraud prevention, platform security, responsible gaming enforcement, and service improvement, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where you have given explicit consent, such as opting in to receive marketing communications from wj33. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Third Parties

wj33 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. wj33 may share your personal data with third parties only in the following circumstances:

• Payment Processors: To process your deposits and withdrawals, your transaction data is shared with wj33's certified payment processing partners, including the operators of Touch n Go eWallet, Boost, GrabPay, DuitNow, and FPX bank gateway services. These processors operate under binding contractual obligations and applicable payment security standards.
• KYC and Identity Verification Providers: Where wj33 uses a third-party service to verify your identity documents, relevant document images and extracted data are shared with that provider solely for verification purposes, under strict confidentiality obligations.
• Game Providers: Your account identifier and game session data may be shared with wj33's licensed game providers to facilitate game delivery, resolve technical disputes, and support audit trails required under gaming authority licensing.
• Regulatory Authorities: wj33 may disclose your personal data to gaming licensing authorities, financial intelligence units, or law enforcement agencies where required to do so by applicable law, court order, or regulatory obligation.
• Fraud Prevention and Security Partners: Aggregated or anonymised data may be shared with fraud prevention networks to support platform security across the online gaming sector.

All third-party data processors engaged by wj33 are subject to contractual obligations requiring them to maintain the confidentiality and security of any personal data shared with them and to process that data only for the specific purposes for which it was shared.

7. Cookies and Similar Technologies

wj33 uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device when you access the wj33 website. The following categories of cookies are used:

• Essential Session Cookies: Required for the wj33 platform to function correctly. These cookies maintain your login session, remember your language and display preferences, and ensure platform security. These cookies cannot be disabled without preventing core platform functionality.
• Analytics Cookies: Used to collect anonymised and aggregated data about how members use the wj33 platform — for example, which sections are most visited, how members navigate between products, and how long sessions last. This data helps wj33 improve the platform experience. Analytics cookies do not identify you personally.
• Fraud Detection Cookies: Used to identify potentially fraudulent access patterns, including detection of bot activity or multiple-account behaviour. These cookies are essential for platform security.

You may manage your cookie preferences through your browser settings. Note that disabling essential session cookies will prevent you from logging in to or using the wj33 platform.

8. Data Retention

wj33 retains your personal data for as long as is necessary to fulfil the purposes set out in this Policy, subject to any longer retention periods required by applicable legal, regulatory, or licensing obligations.

In general, wj33 applies the following retention schedule:

• Account registration and KYC data is retained for a minimum of five (5) years from the date of account closure, in accordance with standard anti-money-laundering retention requirements applicable to licensed gaming operators.
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity records are retained for a minimum of three (3) years from the date of each session.
• Customer support communications are retained for a minimum of two (2) years from the date of the interaction.

Upon expiry of the applicable retention period, wj33 will securely delete or anonymise your personal data.

9. Security Measures

wj33 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the wj33 platform.
• Encryption of sensitive personal data at rest on wj33's servers.
• Access controls limiting internal access to personal data to authorised personnel on a need-to-know basis.
• Regular security assessments and monitoring of the wj33 platform infrastructure.
• Staff data protection training and confidentiality obligations.

While wj33 takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. In the event of a data security incident affecting your personal data, wj33 will notify you and the relevant regulatory authority in accordance with applicable notification obligations.

10. Your Data Rights

Subject to applicable data protection law and the limitations imposed by wj33's regulatory and legal obligations, you have the following rights in respect of your personal data held by wj33:

• Right of Access: You have the right to request a copy of the personal data wj33 holds about you.
• Right to Rectification: You have the right to request correction of any inaccurate personal data wj33 holds about you.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances, subject to wj33's legal and regulatory retention obligations.
• Right to Restriction: You have the right to request that wj33 restricts the processing of your personal data in certain circumstances.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where wj33 relies on legitimate interests as the legal basis, subject to wj33's overriding legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the wj33 support team via live chat or by email at support@wj33.win. wj33 will respond to valid data rights requests within thirty (30) calendar days of receipt.

11. Marketing Communications

wj33 may send promotional communications to members who have opted in to receive them, including information about new games, promotions, bonuses, and wj33 platform updates. Marketing communications will be sent via email or through in-platform notification, consistent with your registered communication preferences.

You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your wj33 account settings panel or by contacting the wj33 support team. Withdrawal of marketing consent does not affect the receipt of transactional communications necessary for account administration.

12. Third-Party Links

The wj33 platform does not include links to external third-party websites. This Policy applies exclusively to data collected by wj33 through the wj33 platform. wj33 is not responsible for the privacy practices of any third-party service providers beyond the contractual obligations described in Section 6 of this Policy.

13. Children and Underage Users

The wj33 platform is strictly for adults aged 21 years and above. wj33 does not knowingly collect personal data from individuals under the age of 21. If wj33 becomes aware that personal data has been collected from an individual under 21, that data will be deleted immediately and the associated account closed. If you believe that wj33 has inadvertently collected data from an underage individual, please contact wj33 support immediately.

14. Updates to this Policy

wj33 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, wj33 will notify registered members via the platform or by email to the registered email address. The effective date of the most recent revision is displayed at the top of this page.

Your continued use of the wj33 platform following notification of any material update to this Policy constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must cease using the platform and may request account closure.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or wj33's handling of your personal data, please contact the wj33 support team via:

• Live Chat: Available 24/7 through the wj33 platform.
• Email: support@wj33.win

wj33 will acknowledge your enquiry promptly and endeavour to provide a substantive response within thirty (30) calendar days.